Frequently Asked Questions
Collaborate Everything Under The Sun For Graduates!
If you can't find the answer that you are looking for, feel free to pick up the phone and call our customer support/sales line at 818-638-7272
Frequently Asked Questions
We get a lot of questions which is asked by customer frequently are listed below. If you can't find the answer that you are looking for, feel free to pick up the phone and call our customer support/sales line.
Q1 : Can i get my order delivered same day?
Ans : No, all orders take about a week. Expedite orders may be delivered on 3rd day subject to confirmation of product from stock (Excluding Saturday & Sunday).
Q2 : Do customize goods take longer?
Ans : Yes as most of goods are shipped from stock which is invalid for customized product.
Q3 : Do i keep buffer on required date?
Ans : Yes, in most probablity orders are delivered well in time. But putting required date too early from date of placing order may result in CANCELLATION of order.
When will my order ship?
Weekday orders that are received before 3:00 PM, Mountain Time, will be shipped out (in almost every case) on the same day that the order is placed. Orders on Sunday will be shipped the Monday following the order. We can often accommodate orders that come in later, but especially if you need expedited shipping, getting orders in earlier makes the process work more smoothly for everyone.
If, for any reason, we are unable to ship your order the day it is placed, we may upgrade the shipping method if necessary to ensure delivery in the requested period of time.If we have reason to suspect your order may not arrive in time, we may attempt to contact you using the phone or email information you submitted with your order.
How long will it take for my cords/tassels/stoles to arrive?
We have several shipping options available, depending on your needs.Shipping estimates begin the business day after your order is placed.
- Standard: Standard shipping FedEx Economy is the lowest cost option, if you are not in a hurry. Shipping can take up to 6 days to arrive.
- 2 Day: If you want to ensure that your cords arrive on time, customers can ensure expedited delivery without excessive costs by choosing FedEx Priority. Orders placed on Monday Morning are delivered on Wednesday Morning.
Can I pay with a purchase order and still get my order on time?
Yes! We accept purchase orders from universities or major educational institution.
Is there any kind of shipping guarantee?
While we can't control all the factors involved in the process of getting our graduation products to our customers, we will do our best to make sure that your order arrives on time for your graduation. If something goes wrong on our end and your cords arrive after graduation (we would need to confirm through shipping tracking information that the package did not arrive in the specified amount of time), we can usually offer a full refund if you return the cords to us promptly within 7 business days of receipt.
We cannot offer refunds for packages that arrive late due to issues that occur after we can confirm the package has been handed over to FedEx.
How do you handle returns?
If you are dissatisfied with our products for any reason, we are happy to accept returns of products on order quantities greater than 10 units if the cords are returned to us within 7 business days of confirmed receipt. We are, unfortunately, unable to refund the shipping portion of the order cost. However No Reyurn is possble for custom make Products like Embroidered Stoles.
We do not accept returns on orders of less than 10 units. Customers who do not allow enough time for products to arrive when selecting a shipping option are not entitled to any kind of refund.
*Shipping & Processing Methods Selected During Checkout
Delivery Time = Processing Method + Shipping Method Important Information
- Orders with Expedited Processing placed after 3:00 PM EST will not beginning processing until the next business day
- Orders placed on a Sunday, or on a holiday will begin processing on the next business day
- Deliveries are made on Standard Business Days Only (Monday through Friday, except holidays). *Weather Permitting
- Expedited Processing is within the US/*Additional two days outside the US
- All Deliveries Must Have Signature For Release, else let fedex know to leave the package on door.
A 25% Restocking Fee will be applicable on returns.
Above does not apply to any Custom made items like graduation stoles, etc.. which are Non-Returnable.
GraduationProduct1.com will not be responsible if shipment delays/ pilferage due to shipping company/customs negligence in transit.
Any information that you give us is strictly used just to fulfill the order. WE DO NOT SELL OR GIVE OUT any info you provide us to any one outside of our company.
We Have Several Options For Payments
- Credit Card ( Master, Visa, Amex)
- Check / M.O
- Bank Electronic Transfer.
- 100% Irrevocable L/C at sight .